Name of Course: Customer Service Essentials

It is estimated that 69% of lost customers don’t return because of bad service. This four-hour class will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.

This customer service training program covers:

  • Attitude of Service Excellence
  • Linking to Your Organization’s Vision
  • Product/Service Knowledge
  • Identifying Customer Needs
  • Successful Communication
  • Tone of Voice and Positive Word Choice
  • Office Safety and Etiquette
  • Time Management
  • Service Recovery

To create a culture of excellent customer service you need everyone within your organization on board. With “Customer Service Essentials”, you’ll reenergize your entire staff with essential customer service skills.

Course Code:

31264

Date(s) of course:

06-28-18

Day(s) of week:

Th

Time of course:

8a – 12p

Room Number:

08/829

Total Hours of Class:

4

Registration Fee:

$70.00

Name of Course: Soft Skills to Pay the Bills

Are you a business owner unhappy with your employee’s lack of professionalism or performance? Are you a job seeker and are having problems finding a job or keeping a job? While experience and education are all important factors in employees, there is a third factor that has become more sought out than ever…”soft skills.”

This one day course will help you learn and/or improve these crucial skills in the workforce. The “Soft Skills to Paying the Bills” program will cover:

  • Diversity Training
  • Networking
  • Verbal and Written Communication (email, phone, text, social media)
  • Listening and Non-Verbal Communication
  • Customer Service
  • How to Handle Conflict and Stress
  • Workplace Teams and Ethics
  • Problem Solving and Critical Thinking
  • How to Handle Praise, Criticism and Feedback
  • Go A.P.E.! – Attitude, Professionalism, Enthusiasm

Course Code:

31263

Date(s) of course:

06/21/18

Day(s) of week:

Th

Time of course:

8a – 5p

Room Number:

08/829

Total Hours of Class:

8

Registration Fee:

$70.00



Justin Rose, B.S., M.A.M.L.

Director of Industry Training

Beaufort County Community College

5337 U.S. Highway 264 East,

Washington, NC 27889

P: (252) 940-6262

E: Justin.Rose@Beaufortccc.edu

For more information or to register, please contact:
Continuing Education Registration & Records Clerk
Phone: 252-940-6375
Email: continuingeducation@beaufortccc.edu